Intelligent booking management.
BookFlow is a comprehensive booking management platform designed for businesses that need reliable scheduling, role-based access control, and real-time conflict detection. Built for scale, optimized for simplicity.
Interactive Demos
Experience the platform firsthand. Try our dashboard and chat interfaces below.
Admin Dashboard
Full-featured admin interface for managing bookings, users, services, and system settings.
Chat Interface
Conversational booking experience with natural language processing.
High-Level Feature Overview
A complete suite of capabilities designed for modern booking management.
User & Role Management (RBAC)
Comprehensive role-based access control with customizable permissions
- •Multiple user roles: Admin, Manager, Staff, Customer
- •Granular permission settings per role
- •User invitation and onboarding workflows
- •Activity logging and audit trails
Booking Engine
Intelligent scheduling with automatic conflict resolution
- •Time-based reservation system
- •Real-time availability checking
- •Automatic conflict detection and prevention
- •Booking lifecycle management (pending, confirmed, completed, cancelled)
Service & Resource Management
Flexible configuration for any business type
- •Multiple service types and categories
- •Resource allocation and capacity planning
- •Business hours and availability rules
- •Dynamic pricing and duration settings
Admin Interface
Powerful tools for complete platform control
- •Centralized dashboard with key metrics
- •Bulk operations and batch processing
- •System configuration and customization
- •Report generation and data export
Notification Logic
Multi-channel communication system
- •Email notifications for booking events
- •Reminder scheduling (24h, 1h before)
- •Custom notification templates
- •Delivery tracking and retry logic
Data Handling & Persistence
Robust data management with integrity guarantees
- •ACID-compliant transactions
- •Soft deletes for data recovery
- •Automated backups and versioning
- •Data validation and sanitization
Scalable Backend Architecture
Built for growth with enterprise patterns
- •Stateless API design for horizontal scaling
- •Caching strategies for performance
- •Rate limiting and throttling
- •Health checks and monitoring endpoints
System Architecture
A clean, layered architecture designed for maintainability and scalability.
Frontend (SPA)
- Auth state management
- REST API communication
- Component-based UI
- Real-time updates
Backend API
- Authentication & Authorization
- Role-based access control
- Booking domain logic
- REST endpoints
- Validation & error handling
Database
- Users table
- Bookings table
- Services table
- Resources table
Stateless Authentication Flow
User submits credentials
Server validates and issues JWT
Client stores token securely
Token included in API requests
The authentication system is fully stateless, meaning the server does not store session data. Each request is independently verified using the JWT signature, enabling horizontal scaling without session synchronization concerns.
Detailed Module Descriptions
Deep dive into the core modules that power the booking platform.
Booking Module
The booking module is the heart of the platform, handling all reservation logic with sophisticated conflict detection and lifecycle management.
Time Slot Handling
- •Configurable slot duration (15, 30, 60 minutes)
- •Buffer time between appointments
- •Recurring booking support
- •Timezone-aware scheduling
Conflict Detection
- •Real-time availability checking
- •Resource double-booking prevention
- •Overlapping time range validation
- •Optimistic locking for concurrent requests
Booking Lifecycle
- •Status: Pending → Confirmed → Completed
- •Cancellation with reason tracking
- •Rescheduling with history preservation
- •No-show handling and penalties
Technical Implementation
- •Database transactions for atomicity
- •Event-driven state transitions
- •Indexed queries for performance
- •Batch operations for bulk changes
Authentication & RBAC
Secure, token-based authentication with a flexible role hierarchy that supports complex organizational structures and permission requirements.
Token-Based Auth
- •JWT with configurable expiration
- •Refresh token rotation
- •Secure HttpOnly cookie storage
- •Token revocation support
Role Hierarchy
- •Super Admin → Admin → Manager → Staff → User
- •Permission inheritance
- •Custom role creation
- •Resource-level permissions
Middleware Protection
- •Route-level authentication guards
- •Permission-based endpoint access
- •Request context injection
- •Audit logging for sensitive operations
Security Considerations
- •Password hashing with bcrypt
- •Rate limiting on auth endpoints
- •Brute force protection
- •CORS and CSP headers
Admin Module
Comprehensive administration tools for platform operators, providing full visibility and control over all system aspects.
User Management
- •User CRUD operations
- •Role assignment and modification
- •Account suspension and reactivation
- •Password reset management
Booking Management
- •Global booking overview
- •Manual booking creation and modification
- •Conflict resolution tools
- •Bulk cancellation handling
Service Configuration
- •Service catalog management
- •Pricing and duration settings
- •Resource allocation rules
- •Availability templates
Logging & Audit
- •Comprehensive activity logs
- •Change history tracking
- •Security event monitoring
- •Data export for compliance
Technology Stack
Built with modern, battle-tested technologies for reliability and performance.
Backend
- •Node.js runtime
- •TypeScript for type safety
- •RESTful API design
- •Layered architecture (Controller → Service → Repository)
- •ORM for database abstraction
Frontend
- •Single Page Application (SPA)
- •Component-based UI architecture
- •State management
- •API integration layer
- •Responsive design
Database
- •Relational database (PostgreSQL)
- •Transaction support
- •Normalized schema design
- •Indexing strategies
- •Migration management
Deployment
- •Environment-based configuration
- •CI/CD pipelines
- •Container orchestration
- •Blue-green deployments
- •Automated testing
Security
- •Token-based authentication
- •Role-based access control
- •Input validation & sanitization
- •SQL injection prevention
- •XSS protection
Performance
- •Query optimization
- •Caching strategies
- •Connection pooling
- •Scalable architecture
- •Load balancing ready